The Rwandan Canadian Healing Centre (RCHC), supported by the African Canadian Collective
(ACC), is launching a two-year transitional housing pilot in the Greater Toronto Area to support
100 refugees in securing stable housing and gainful employment. Using a proven model from
The Refugee Centre in Montreal, this initiative provides affordable shared housing, job training,
and wraparound support to help refugees transition from homelessness to independence. Staff
will play a critical role in creating a safe, supportive environment where participants can heal,
grow, and rebuild their lives in Canada.
About the Role
We are seeking a highly organized and experienced Housing Developer/ Operations Manager to
oversee the day-to-day operations of our transitional housing program. This role will ensure
smooth coordination across all program components, from housing logistics and client intake to
financial oversight and program compliance. The Operations Manager will play a key leadership
role, ensuring the program is executed effectively while maintaining high standards of service
delivery and sustainability.
Key Responsibilities
Oversee the daily operations of the refugee transitional housing program, ensuring
efficient service delivery.
Manage housing logistics, including lease agreements, property maintenance
coordination, and occupancy tracking.
Work closely with the intake manager to ensure clients meet eligibility criteria and are
effectively onboarded.
Work closely with the Employment Director to ensure all housed individuals receive
tailored employment support.
Maintain financial oversight, ensuring budgets are followed and membership fees,
rent payments, and subsidies are properly tracked.
Oversee compliance with program policies, funding requirements, and housing
regulations.
Develop and implement operational strategies to improve program efficiency and
sustainability.
Coordinate with landlords, NGOs, government agencies, and community partners to
ensure tenant compliance within housing program and assist tenant in securing
appropriate permanent housing promptly
Identify and resolve operational challenges, ensuring seamless collaboration between
different departments.
Track and analyze program data to measure impact, identify trends, and enhance
operational effectiveness.
Qualifications & Requirements
5-7 years of experience in operations management, program management, or
nonprofit administration, preferably in housing, employment services, or refugee
support programs.
Strong project management skills, with a proven ability to oversee multiple program
components simultaneously.
Experience with budget management, financial tracking, and program evaluation.
Knowledge of housing logistics, lease agreements, and rental market trends in
Toronto.
Understanding of employment services, workforce development programs, and
refugee integration challenges.
Create and effective on boarding and exiting plan for clients
Strong leadership, communication, and problem-solving skills.
Ability to work with diverse stakeholders, including landlords, government agencies,
and nonprofit partners.
Proficiency in data tracking, reporting, and operational performance measurement.
Work collectively with landlords and building management within Toronto and GTA
Proficiency in Microsoft suites
Why Join Us?
Work on a mission-driven project dedicated to refugee resettlement and
economic empowerment.
Work in an innovative organization that values collective action and growth.
We strongly encourage applications from individuals with lived experience as
an African/ Black person, particularly those who have navigated systems of
migration, housing insecurity, or employment barriers. Your lived experience is
valued as expertise in this role.
How To Apply:
Upload your resumes to the application link: HERE.
If you have any questions that cannot be addressed during your interview, please send them to:
tolani@rchc.ca. We will endeavor to respond to as many inquiries as possible but cannot
guarantee that we will get back to you due to the high volume of inquiries.
